FAQ

General Information

  • What are the Wunderland's opening hours?

    We are open 365 days a year at least from 9:30 am to 6 pm. On weekends, during school vacation, on Tuesdays and on public holidays, we have extended hours.

    Please click here to find the exact opening hours for every day.

  • How do I get to Miniatur Wunderland?

    Many roads lead to the Wunderland. You can reach us by public transportation, car, or foot. We are located close to the old town of Hamburg.

    Please find detailed information for the most convenient means of transportation here.

  • How long are my tickets valid?

    Tickets are valid for an unlimited period of time.

  • Where do I park when visiting the Wunderland?

    There is a limited number of parking spaces right in front of the Wunderland, the costs are 1.50 per hour.

    Information on additional parking opportunities can be found here.

Inside the Wunderland

  • How much time is needed at minimum for visiting the exhibit?

    On average, you need 3 hours to see the whole layout once, but of course, it depends: If you are the speedy type, you could make it in 5 minutes. Other visitors declare that a whole day is not enough to discover everything. If you want to take part in a guided tour, you should plan for an extra hour.

    Generally speaking, we recommend about half a day for a visit. And if you should get hungry during your stay, we will take care of your needs.

  • Are dogs permitted?

    Yes, dogs are permitted. On busy days, though, we recommend that you don't bring your dog, because it will neither be fun for the dog nor for you ;-)

  • Is it permitted to take pictures and videos?

    Definitely YES! Taking pictures or videos for private purposes is not only permitted in Miniatur Wunderland, but highly desired. There are so many motives and perspectives that it is impossible for us to take pictures of everything. We are happy about every picture and video sent to us and encourage you to show them to your friends or share them on Facebook, Twitter, Instagram, Pinterest etc. with our hashtag #miwula.

    In addition, we offer a special service in the way of charging units where you can recharge your mobile phone, digital camera or camcorder. Charging devices and power sockets can be found on the 4th floor, next to the control center (please follow the signs "LEITSTAND"). You can also purchase batteries and memory cards for a variety of phones and cameras in our shop.

  • Does the price for a guided tour include the entrance fee?

    No. A guided tour is a service on top of the general visit, so even if you book a guided tour, you still have to pay the entrance fee.

    It's different for the special events: The tickets for our special events do include the entrance fee.

Visiting with a group

  • Do you offer discounts for groups?

    Yes. Groups with a minimum of 15 people get a discount.

    The admission fee for adults is 14.00and the admission fee for children is 7.00.

    Here, you'll find an overview of our rates.

  • How do I make a group reservation?

    Just click here for quick and easy group registration. If you have further questions in regards to group reservations, please feel free to call us at +49 40 300 6 800.

Reservations

  • How can I reserve tickets?

    Just click here!

  • Is it possible to visit the Wunderland without a reservation?

    Yes. You can visit us anytime during our regular opening hours. However, if you haven't booked in advance, please be aware that you might have to wait, especially on weekends, public holidays and during school vacation time. In order to check our live waiting time forecast please click here.

  • Do I have to wait even if I made a reservation?

    No. If you arrive within the reserved time frame, please proceed directly to our cash desk where you will also receive your tickets. Reservations can be made here.

  • I made a reservation. Can I bring someone who has no reservation?

    If you bring one additional person, we are willing to bend the rule. If you bring more than one, it will be difficult, since unfortunately, we can only provide a limited amount of tickets for advanced booking.

  • What happens to my reservation if I don't arrive on time?

    A delay of 15 minutes will be tolerated. If you arrive later than that, unfortunately your reservation expires.

  • I made a reservation but didn't receive a reservation confirmation by e-mail. Now what?

    Reservation confirmations often are sorted out as junk mail, therefore, please first have a look into you spam folder. If it hasn't ended up there either, please send us an e-mail and we will check on the reservation. Together, we'll find a solution!

  • I can't find the reservation confirmation with my PIN code anymore.

    As long as you still remember the time frame you reserved, this is no problem. Just tell us your name at the cash desk and we'll find the reservation. If you like, you can also send us an e-mail instead, and we will look it up for you.

Guided Tours

  • I booked a guided tour. What time do I have to be there?

    Regardless whether you reserved or booked a guided tour, you may enter Wunderland at any time during our regular opening hours of that day. However, in case you reserved a tour we kindly ask you to arrive at least 45 minutes prior to the guided tour, in case you booked one 10 minutes is enough. In any case, please let one of our employees at the entrace or in shop know that you arrived, so that we know that you'll definitely join the tour.

  • Am I allowed to stay in the Wunderland after the tour is finished?

    Yes, you are welcome to stay after the tour.

  • Does the price for a guided tour include the entrance fee?

    No. A guided tour is a service on top of the general visit, so even if you book a guided tour, you still have to pay the entrance fee.

  • How do I book a guided tour?

    Just click here to book your guided tour online.

Discounts

  • Do you offer a discount for travel agents?

    Yes. Upon presentation of a valid travel agent pass we grant you a discount on the regular entrance fee. The admission fee for you is only 12,00. The discount unfortunately doesn't apply for accompanying persons.

  • Do I get a discount if I have the Hamburg CARD?

    Yes. A valid Hamburg CARD entitles you upon presentation to a discount on the regular entrance fee.

    The entrance fee is only 14,00 (adults) respectively 7,00 (children under 16 years).

  • Is there a discount for wheelchair users and their assistance?

    There is a special entrance fee for wheelchair users of only 5.00 and 10.00 for the accompanying person.

    Wheelchair users of course are welcome any time, but we also offer times exclusively for wheelchair users. Please click here for more information on our Wheelchair Mondays.

Special Events

  • When do the Wheelchair Mondays take place?

    Our Wheelchair Mondays take place about every 4-6 weeks on a Monday night. Please click here for the upcoming dates.

  • When does "Wunderland at Night" take place?

    Here you'll find the next date for our special event "Wunderland at Night".

  • When does "Big Tubs & Small Trains" take place?

    Please click here to find out about the next date for our special event "Big Tubs & Small Trains".

  • When does "Culinary Trip around the World" take place?

    The next date for our special event "Culinary Trip around the World" can be found here.

Other Questions

  • Can I reserve a table at the Bistro?

    Reservations are not possible, but there are plenty of seats at the Bistro.

  • Do I have to wait if I have an annual pass?

    No. Holders of an annual pass don't have to stand in line at the entrance.

  • Do you offer birthday events?

    No. Up to now, we don't arrange birthday events.