Terms & Conditions

§ 1 Area of Application

Solely the following general terms and conditions apply for the business relationship between Miniatur Wunderland Hamburg GmbH and the visitor in the version, which at the time of visit is valid. Miniatur Wunderland Hamburg GmbH does not acknowledge any deviating or supplementary conditions of the visitor, unless Miniatur Wunderland Hamburg GmbH has expressly agreed in writing to their validity.
Legally binding declarations can only reach Miniatur Wunderland Hamburg GmbH along the following modes of contact:

Postal address:
Miniatur Wunderland Hamburg GmbH
Kehrwieder 2, Block D
20457 Hamburg
Phone. +49 40 300 6 800 (Mo-Fr 8am-4pm)
Fax +49 (0)40 - 300 6 80 - 99
Email: info@miniatur-wunderland.de
Should these terms and conditions require written form, this requirement is fulfilled by email or fax as well.

§ 2 Admission
The exhibition of the Miniatur Wunderland Hamburg GmbH may only be entered by visitors with valid entry tickets via the marked entrances. The box office tickets entitle the visitor to enter within the time slot printed onto the ticket. The entitlement to visit expires with exiting the exhibition. You may only re-enter with a valid stamp to your hand. Out entry fees are inclusive the use of all push button actions in operation and film screenings. Taxes are included in the price. Different types of discount may not be combined. People under the influence of drugs or alcohol may be denied access to the exhibition without claim of repayment or partial refunding of the entry fee.

§ 3 Entry Time / Reservations
The reservation of a time slot for entry without waiting time is a service provided by Miniatur Wunderland Hamburg GmbH free of cost. There is no fundamental legitimate claim.

§ 4 Guided Tours
Guided tours may be postponed without prior notice, rebooked or cancelled. Should a guided tour be cancelled Miniatur Wunderland Hamburg GmbH will refund the price of the tour, but not the entry fee.

§ 5 Online Ticket Purchases
§ 5.1 Area of Application
For all contracts and all orders placed with us for the supply of tickets the following terms and conditions are exclusively valid in relation to the Miniatur Wunderland Hamburg GmbH.

§ 5.2 Conclusion of Contract, Cancellation
The offer for a binding conclusion of contract is made by the customer upon clicking the box „buy now“. Only when Miniatur Wunderland Hamburg GmbH supplies and sends a booking number to the customer a binding contract between the customer and their contractual partner (Miniatur Wunderland Hamburg GmbH as host) will be concluded.
No warranty is given for the accuracy of the data contained on the website of Miniatur Wunderland Hamburg GmbH.
The Miniatur Wunderland Hamburg GmbH is entitled to cancel a customer’s order which has already been given a booking number (unilateral right of withdrawal), should the customer violate specific conditions which have been pointed out in the process of presale or should the customer have been trying to elude these conditions (e.g. breach of restricting the amount of tickets per customer, breach of deed conditions, especially of resale bans, attempt of circumvention by applying and using multiple user profiles, etc.). The declaration of cancellation / resignation can also be implied by crediting the amounts paid.
The § 346 (and following) German Civil Code apply in the aforementioned right of withdrawal with exclusion of § 350 German Civil Code.

§ 5.3 Price Components and Payment
The payment process is carried out by BS PAYONE GmbH and possible with all online offered payment methods. Taxes (VAT) are included in the price. The total price of the order including all fees is due for immediate payment according to contract.
If necessary service and shipping costs may be charged in the Internet order which may vary depending on the event. These costs will be listed in your shopping cart and there will be no further undeclared costs.

§ 5.4 Cancellation and Return Rights
Since the Miniatur Wunderland Hamburg GmbH is offering services from the field of recreational activities, especially tickets for events, the conditions of a distance selling contract according to §312g German Civil Code are not fulfilled. This means there is no entitlement to revocation and return. Every order of entry tickets is therefore binding according to 5.2. after confirmation by the Miniatur Wunderland Hamburg GmbH and binds the customer to accept the tickets and pay for the order.

§ 5.5 Limitations of Liability, Exclusion of Claims under certain Breaches of Duty
The Miniatur Wunderland Hamburg GmbH is in any case liable according to the Product Liability Act for intentional or grossly negligent damages caused, fraudulent concealment of defects, as well as for damages resulting from injury to life, limb or health. The liability for damages arising from breach of warranty is equally unlimited.
For breach of contractual obligations (so-called cardinal obligations), which is based only on ordinary negligence, the Miniatur Wunderland Hamburg GmbH is liable limited to replacement of the foreseeable, typical damage.
In addition to cases named in paragraphs 1 and 2 above the Miniatur Wunderland Hamburg GmbH is not liable for damages caused by simple negligence.
The entitlement of the customer, to distance themselves from the contract due to a breach of duty which the Miniatur Wunderland Hamburg GmbH is not responsible for and which does not consist of a defect in goods, is excluded. As far as the liability of the Miniatur Wunderland Hamburg GmbH is excluded or limited by the preceding paragraphs, this also applies to the liability of its vicarious agents.

§ 6 Exhibition / Liability
Individual areas of the exhibition may be turned off without prior announcement, due to repair or other technical problems, In case of malfunction, partial malfunction or deactivation of individual or all areas of the exhibition or push button actions due to force majeure such as power failure, thunderstorm and flooding as well as service and repair work, there is no entitlement to repayment or partial repayment/ reduction of the entry fee.

§ 7 General Safety Regulations
Dogs are welcome guests, but must be held on a leash at all times. Moreover, the Dogs Regulation of the City of Hamburg applies in its current version. It is in the interest of hygiene that dog owners bring with them a provision for the removal of dog waste. Other pets may not be brought to the exhibition.
The fire regulations in the exhibition must be followed. Especially forbidden is the kindling of fire. Smoking in all parts of the building, waiting areas and restaurant, is not permitted with an exception of the specifically designated smoking areas.
In the interest of conserving the exhibition for all guests, visitors should not touch the exhibits.
The possession and carrying of weapons or dangerous objects (handguns, knives, chains, knuckle dusters, etc.) is prohibited throughout the entire exhibition.
It is in your personal interest to follow the instructions of the personnel of the exhibition.
Wanton noise and the noisy operation of musical devices are prohibited.
Our exhibition is monitored and video recorded for safety reasons.
It is mandatory to wear outer wear and shoes.
It is prohibited to bring alcoholic beverages into the exhibition.

§ 8 Notification of Claim
All facilities within the exhibition are regularly serviced and monitored. Should you nevertheless come to harm through no fault of your own, please report the claim before leaving the exhibition at the shop, the control room or, during an event, with the event management. Please report the incident as well, should it be foreseeable, that an event could lead to a later claim.
A damage claim is excluded if the damage is reported following the exit of the exhibition.

§ 9 Local Purchases
The provisions of the civil code apply.

§ 10 Final Clauses
The laws of the Federal Republic of Germany shall apply exclusively.
The sole place of fulfillment for delivery, performance and payment is Hamburg if the customer is an entrepreneur according to §14 of the German Civil Code.
If the customer is a merchant, the exclusive (including international) jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Hamburg. In case of trans-border contracts this also applies to non merchants. The Miniatur Wunderland Hamburg GmbH reserves the right to appeal to any other court with international jurisdiction.

Should any of the above clauses be invalid, this shall not affect the validity of the remaining provisions. The invalid provision will be replaced by a provision the parties would have agreed on had they known of the ineffectiveness.

Status: Nov. 27th 2019

§ 1. Scope of Application

(1) These Terms & Conditions apply to all visitors of YULLBE Wunderland, located at Sandtorkai 33, 20457 Hamburg. YULLBE Wunderland is a virtual reality attraction for the whole family. The operator of YULLBE Wunderland is Miniatur Wunderland GmbH, Kehrwieder 2–4, 20457 Hamburg (hereinafter referred to as “Miniatur Wunderland” or “we”).

(2) The version of these Terms & Conditions valid at the time of your visit to YULLBE Wunderland shall apply.

§ 2. Eligibility for Participation

(1) A valid ticket is required to participate in YULLBE Wunderland. Tickets are issued for a specific date, time, and experience.

(2) Entry to YULLBE Wunderland is granted only upon presentation of a valid ticket at the entrance. Tickets can be purchased online through the Miniatur Wunderland ticket shop or on-site.

(3) We recommend arriving at the location 20 minutes before the booked time. Please note that waiting times may occur. Refunds are not available for no-shows. In case of late arrival, participation cannot be guaranteed.

(4) If an early or temporary closure of YULLBE Wunderland becomes necessary due to technical, organizational, operational, or weather-related reasons beyond the control of Miniatur Wunderland, no right to full or partial ticket refunds shall exist.

(5) Depending on the chosen experience, participation is possible individually or in groups of up to eight people. Unfilled slots may be assigned to other players.

(6) Children aged 6 and above may participate in YULLBE Wunderland with explicit permission from their legal guardians. Without such permission, participation is only permitted from the age of 14. Certain experiences may be subject to additional age restrictions.

(7) Commercial resale of YULLBE Wunderland tickets is not permitted.

§ 3. General Safety Regulations

(1) Instructions given by Miniatur Wunderland staff must be followed at all times in your own interest.

(2) All participants must behave appropriately and respectfully. Disruption of public order, vandalism, inappropriate behavior, disturbances to other guests or operations, verbal or physical violence, insults, abuse, or disregard of these rules may result in expulsion, legal action, or other measures. Miniatur Wunderland reserves the right to remove anyone whose behavior suggests a risk to themselves or others without compensation.

(3) Fire safety regulations must be strictly observed. Smoking is prohibited inside the building and in the waiting area. Please be considerate of others.

(4) Persons under the influence of alcohol or drugs are not permitted to participate.

(5) Bringing large quantities of alcohol, high-proof spirits, or illegal drugs is prohibited, as is the possession or use of drug-related paraphernalia. This also applies to medical cannabis products intended for smoking unless accompanied by a valid prescription.

(6) The possession or carrying of weapons, weapon replicas, or dangerous objects such as firearms, sharp knives, chains, brass knuckles, pepper spray, stun guns, tools, large scissors, wires, crossbows, bows and arrows, blowpipes, slingshots, baseball bats, fireworks, or any kind of discriminatory, violent or unconstitutional items is strictly forbidden on the premises.

(7) Entering marked stage, backstage, or service areas is prohibited. Barriers, fences, and walls must not be climbed over.

(8) Visitors are expected to wear appropriate clothing. Shirts and shoes are required.

(9) Dogs are not allowed in YULLBE Wunderland.

§ 4. Participation Requirements

(1) Participation requires good physical condition and is undertaken at one’s own risk. All safety instructions and equipment must be followed and used correctly.

(2) For safety reasons, individuals with photosensitive epilepsy or similar conditions are excluded from participation. Currently, we are unable to accommodate wheelchair users.

(3) Participants must assess their own physical condition, inform themselves about risks, and comply with all access and safety regulations. Miniatur Wunderland reserves the right to exclude individuals from participation for safety reasons, including due to body size, physical or mental limitations, temporary or permanent disabilities, or pregnancy. Such exclusions are for safety and do not constitute discrimination.

(4) Participants must exercise care, especially when putting on equipment. Instructions from staff must be followed. Failure to comply may result in exclusion without refund.

(5) Participants must immediately inform staff of any technical problems with the equipment.

§ 5. Video Surveillance, On-Ride Photography & Filming, Shoots

(1) YULLBE Wunderland is under video surveillance for the safety of guests and staff, and to protect facilities.

(2) During the 30-minute YULLBE PRO tour, souvenir snapshots may be taken during the experience and offered to guests at the end.

By participating in a 30-minute PRO tour, guests consent to being photographed during the experience without compensation. This includes temporary storage and limited display of the photo or video along with a purchase code on monitors.

Only the pictured visitor will be allowed to purchase their media. Upon request, staff will immediately delete photos or videos. All unpurchased media is deleted at the end of the calendar day.

(3) Personal photos or videos are allowed if other guests are not disturbed. Commercial filming or livestreaming requires prior written permission. Contact Miniatur Wunderland’s communications department for inquiries.

§ 6. Security Checks

(1) By entering the YULLBE Wunderland building, participants agree to voluntary security checks by Miniatur Wunderland staff. Instructions must be followed; otherwise, entry may be denied. The security team may inspect guests for alcohol/drug use or possession of weapons/dangerous items. Clothing and bags may be searched.

(2) Security staff may deny entry to anyone posing a safety risk.

(3) This also applies to those who refuse consent for searches. Prohibited items such as drugs or weapons will be confiscated.

(4) Staff may also perform checks on guests already inside the building.

§ 7. Parking

(1) The German Road Traffic Regulations (StVO) apply in our parking areas.

(2) Visitors must use designated visitor parking spaces.

(3) To ensure smooth traffic flow, instructions from parking staff must be followed. Cars must be parked properly. Illegally parked vehicles may be towed at the owner’s expense and risk.

(4) Parking areas are not monitored. Parking fees cover only the provision of the space, not vehicle security. Visitors are advised to lock their vehicles and not to leave valuables in plain sight. Animals must not be left in vehicles.

(5) Miniatur Wunderland is not liable for theft, damage by third parties, or damage from natural events (storm, fire, hail, etc.). Claims against staff must be reported immediately on-site if reasonably possible. Miniatur Wunderland is only liable for intentional or gross negligence by its employees.

§ 8. Limitation of Liability

(1) Miniatur Wunderland is liable for damages caused by the intentional or grossly negligent breach of a contractual duty by its staff.

(2) All staff instructions must be followed to ensure safety.

(3) In case of slight negligence, liability is limited to foreseeable, typical damages.

(4) Liability for injury to life, body, or health, product liability, fraud, and guaranteed product quality remains unaffected.

(5) Miniatur Wunderland is not liable for items left with staff or stored on the premises. No liability is accepted for damage, loss, or destruction of personal belongings during participation.

§ 9. Right to Exclude

Miniatur Wunderland reserves the right to exclude any person from the premises without compensation for violations of these Terms & Conditions.

As of: May 2025. Subject to change.