Feedback & Helpdesk for Ticket-Booking/-Reservation

  • How can I buy e-tickets?

  • How can I pay an e-ticket?

    For the payment you need one of our accepted electronic payment systems (you see in the booking area). If you do not own one of these, you can make a free reservation and pay the tickets at the desk upon arrival. With a reservation you either have NO waiting time, there might be maybe a short queue at the desk, which will take no more than 4 minutes - we promise. But please do not arrive earlier than your reserved timeslot.

    Ticket Reservation
  • Is bank transfer or direct debit possible?

    No, but this is unusual for e-tickets and direct transfer is not offered in the moment. You can pay directly only with PayPal or credit card (VISA or MasterCard).

    Alternatively you can make a free reservation and pay upon arrival at the desk. With a reservation you either have NO waiting time, there might be maybe a short queue at the desk, which will take no more than 4 minutes - we promise. But please do not arrive earlier than your reserved timeslot.

    Ticket Reservation
  • I have a Hamburg Card, how can I receive the discount?

    The HamburgCard discount is online not available, please make in this case a free reservation. With a reservation you either have NO waiting time, there might be maybe a short queue at the desk, which will take no more than 4 minutes - we promise. But please do not arrive earlier than your reserved timeslot.

    Ticket Reservation
  • I have no printer. Would it be OK to show the tickets on my mobile device?

    Yes, that is absolutely OK. Please use the PDF-File (please no screenshots), the well known Adobe Reader is available for mobile devices in the AppStore and in the Google Play Store.

    Alternatively we offer you the wallet files. This is an apple product and already insalled on all iPhones, but the app is available as well in the Play Store for Android devices, we recommend "WalletPasses/Passbook Wallet". This app is usable with nearly all mobile tickets and boarding passes of most airlines.

  • My tickets are issued for the wrong day or I have to move my visit

    You can simply rebook your tickets to a new date/time. This is as well for special events.

    IMPORTANT: It must be done before the validity of your ticket!

    At the end you see the confirmation on the screen and you will receive a confirmation mail. If you do not receive this mail, it does not matter, but you should prove your spam folder, our mails often go there.

  • I need one ticket more, what shall I do?

    Your order is already finished and cannot been changed. Please try to book one more ticket on our website. If this is not possible, just go to the desk upon arrival, if it is just one person, we do it always on goodwill. For the special events this is not possible, because tickets are limited.

    Buy a ticket
  • Are e-tickets refundable?

    Due to the terms and conditions e-tickets are not refundable, but you can rebook your ticket everytime before their validity to a new date/time. If you do not know your new date, you can change your tickets to unlimited vouchers. For normal tickets just start the rebooking and stop at the selction for the new date or for special event tickets (Wunderland at Night, Culinary Trip around the World, Big Tubs & small Trains) please choose "change to voucher" in the list.

    Rebook your ticket
  • How can I receive an invoice?

    Please forward your confirmation mail to shop@miniatur-wunderland.de and send us as well your invoice address.

  • How can I make a reservation?

  • Is it possible to come without reservation?

    Yes, but this is not recommended. During our regular opening hours everybody can come here, but you should know, that you may have to expect waiting times - espacially on the weekends or in the holiday season. Our waiting time prognosis you find always live here. But waiting time is not that worse how it sounds. We have different options for you, to enjoy this time. We like to inform you here at the desk.

    Ticket reservation
  • Do I have to queue with a reservation?

    NO. With a reservation you can go directly to the desk within your chosen timeslot. You just pay the admission and can enter. There could be maybe a short queue at the desk, but this will not take more than 4 minutes.

    Ticket reservation
  • Why can I only reserve a number of people, but not if it is i.e. an adult or child?

    In the moment of the reservation we only need to know, HOW MANY people want to visit us (do not forget children, less than 1m/3ft tall, they are for free but as well people entering the Wunderland). The rest you clarify at the desk upon arrival.
    Ticket reservation
  • I have a reservation. Can I bring one person more along?

    If it is just one person, it will be no problem. If it is more, it will be a problem, because our quota for reservations is limited.

  • I have a reservation and I am late. What happens with the reservation?

    First of all: NO panic! You reserved a timeslot of one hour to arrive, so you do not have to be here at i.e. 10am, if you reserved 10am to 11am it will be totally ok to arrive at 11am here. Therefore we can as well accept another 15 minute delay. But if you are tooooo late, we are sorry, then your reservation is invalid.

  • I did not receive the confirmation mail or I cannot find it, what shall I do?

    Please check first your spam folder, our mails often go there. If you cannot find it there, please use the contact form below. We will check and find a solution.

    IMPORTANT: Please use the mailaddress you used for the order, otherwise we will not be able to find your order or reservation. If possible, please tell us your planned day of visit and time. Last but not least we can even search your name at the entrance, but this works only on the day of visit, but this may last longer.

  • The date of the reservation is wrong or my plans have changed, is it possible to change the reservation?

    A reservation cannot be changed. But you can cancel your reservation with the link in the confirmation mail and make a new one.

    Ticket reservation
  • Is it possible to reserve tickets for a special event?

    Sorry, this is not possible. Tickets for our special events are always limited and to be paid directly. If it is short term (less than a week before), we can reserve some tickets to pick up at the desk if available. Please call oour office between 9am and 6pm: +49 +49 40 300 6 800

Contact

You did not find your question or had problems during the booking? Please contact us with this contact form, we try to help you quickly.

We answer normally quiet quickly, but please be patient if our answer takes a little on the weekend or might be answered on Monday.

If you had a problem with a booking, please use the mail address you used for your order, otherwise we will not be able to find your order!

(please use the same mail address as for your order)
(if existing)

Your message has been sent.

We will respond to your inquiry as fast as possible, normally within 1-2 business days....

All the Best,

The Miniatur Wunderland Team