Feedback & Helpdesk for Ticket-Booking/-Reservation

  • How can I buy e-tickets?

  • How can I pay an e-ticket?

    For the payment you need one of our accepted electronic payment systems (you see in the booking area).

    Buy an E-Ticket
  • Is bank transfer or direct debit possible?

    No, but this is unusual for e-tickets and direct transfer is not offered in the moment. You can pay directly only with PayPal or credit card (VISA or MasterCard).

    Buy an E-Ticket
  • I have problems with the payment, I cannot proceed, what can I do?

    First of all, check if you filled all neccessary fields.

    If you are from a country, where you use special letters with accents in your name and those letters are only used in a few languages, i.e. in Norwegian, Polish, Czech or else, the payment system database has a problem with it to transcribe. Please use only letters without any accents which are in the English alpahbet, then it will work without problems.
  • I have a Hamburg Card, how can I receive the discount?

    The HamburgCard discount is online not available, only with waiting time at the box office.

  • I have no printer. Would it be OK to show the tickets on my mobile device?

    Yes, that is absolutely OK. Please use the PDF-File (please no screenshots), the well known Adobe Reader is available for mobile devices in the AppStore and in the Google Play Store.

    Alternatively we offer you the wallet files. This is an apple product and already insalled on all iPhones, but the app is available as well in the Play Store for Android devices, we recommend "WalletPasses/Passbook Wallet". This app is usable with nearly all mobile tickets and boarding passes of most airlines.

  • My tickets are issued for the wrong day or I have to move my visit

    You can simply rebook your tickets to a new date/time. This is as well for special events.

    IMPORTANT: It must be done before the validity of your ticket! If you even booked an experience, you can only rebook 24 hours in advance of your experience, for special events (Wunderland at Night, Culinary Trip around the World or Big Tubs & small Trains) a rebooking is only possible up to 48 hours before the event.

    At the end you see the confirmation on the screen and you will receive a confirmation mail. If you do not receive this mail, it does not matter, but you should prove your spam folder, our mails often go there.

  • I need one ticket more, what shall I do?

    Your order is already finished and cannot been changed. Please try to book one more ticket on our website. If this is not possible, just go to the desk upon arrival, if it is just one person, we do it always on goodwill. For the special events this is not possible, because tickets are limited.

    Buy a ticket
  • Are e-tickets refundable?

    Due to the terms and conditions e-tickets are not refundable, but you can rebook your ticket everytime before their validity to a new date/time. If you do not know your new date, you can change your tickets to unlimited vouchers.

    Rebook your ticket
  • In my apple wallet the ticekts show the wrong date...

    Sorry, this is an Apple bug... Only apple changes the day of visit if you are in another time zone than Central European Time (i.e. in America, Asia or Australia/New Zealand). Once you arrive in Europe and your mobile changes to Central European Time your wallet will be correct.
  • How can I receive an invoice?

    Please forward your confirmation mail to and send us as well your invoice address.


  • I have booked a timeslot for arrival i.e. between 8.00 and 8.30 am, can I arrive later?

    Sorry, this is not possible, you must arrive within your booked timeslot. It must not be at the beginning, only WHITHIN the timeslot. There are a few minutes of goodwill, but if you are clearly late, you have to accept the valid waiting time at that time. Even if you do not see a queue at the entrance, we are almost sold out. There is only no queue, because it is uncomfortable and this is why we sell timeslots.

  • I have booked a timeslot for arrival i.e. between 9.00 and 9.30 pm, can I arrive earlier?

    Sorry, even this is not possible. Even if you do not see a queue at the entrance, we are almost sold out. There is only no queue, because it is uncomfortable and this is why we sell timeslots. You can only enter without waiting time within your booked timeslot.

  • I booked admission between 3.00 and 3.30 pm, but my tickets shows "all day", when can I arrive?

    You tickets shows "all day" because you booked additionally an experience (VR or guided tour) and this is your benefit for this. That is why you can enter that day, whenever you want, you only have an appointment for the experience. You should arrive at least 30 minutes prior the experience, it should be part of your visit.


You did not find your question or had problems during the booking? Please contact us with this contact form, we try to help you quickly.

We answer normally quiet quickly, but please be patient if our answer takes a little on the weekend or might be answered on Monday.

If you had a problem with a booking, please use the mail address you used for your order, otherwise we will not be able to find your order!

(nutzen Sie bitte dieselbe Mailadresse, die Sie auch bei der Bestellung genutzt haben/please use the same mail address as for your order)
(wenn vorhanden, sonst Ticketnummer/if existing, if not Ticket No.)
hier keine Ticketbestellungen möglich, Sie finden alle verfügbaren Tickets unter "Tickets", wir haben keine extra Kontingente per Mail

Your message has been sent.

We will respond to your inquiry as fast as possible, normally within 1-2 business days....

All the Best,

The Miniatur Wunderland Team