Visiting Miniatur Wunderland during Covid-19

If you feel sick on the day of your visit or the days before, a visit to the Wunderland is unfortunately not possible. In this case, we ask you to postpone your visit: Change your booking here (a change of booking is possible, until the planned visit date, also initially without a new date on an indefinite basis, if you booked an experience as well, a rebooking is only possible until 48 hours before).

There are no rules any more.

This is only RECOMMENDED.

Please go to our rebooking page to book your existing tickets for a new date. You will NOT receive any new tickets, your tickets will still be valid. You also don't need the e-mail that you just received in the end. You simply use your old tickets, the date printed is irrelevant, it is only important that these have been rebooked in the system. The display on the screen at the end of the rebooking is sufficient as confirmation! To rebook, please enter the TICKET NUMBER, not the booking number.

Guided tours are allowed again, you can book the tour with tickets here.

If you already have tickets, simply go to ticket booking and simply delete the tickets for entry from the shopping cart. When booking a tour, you do not need to take into account your booked entry time, because with the tour you automatically have preferred entry at any time before your tour without waiting.

If no English tour is listed, please contact us and we will see, if we can arrange a tour for you.

You can either rebook your tickets directly to another date at any time BEFORE the validity date or, if you do not yet know when you can visit us, simply change the tickets to unlimited validity, then they will not expire and can also be used in the next or the year after next or even later. You simply keep the tickets after the change.

No you don't have to. Simply come to us with the tickets to the entrance, you can enter the wonderland at any time, your visit is factored in.

If you have booked a travel package (with hotel and tickets) through Hamburg Tourismus and have received a blue wonderland voucher, you do not need to reserve an appointment. These apply exactly as stated on the vouchers.

If you still have a Hamburg Travel Ticket from the COVID period, when we were closed, please reserve an appointment.

Please reserve an appointment for your tickets on the following page

Your stay is only limited by our opening times, which can be different every day. You will also find the current opening times in the ticket booking above and below. On average, our visitors spend 2.5-3 hours in the exhibition.

Yes that is correct. The demand is currently significantly higher than the supply of tickets.

We are still holding back quite a few tickets for spontaneous visitors, which can be bought at the cash desk, but only with a sometimes considerable waiting time. You can find our forecast in the ticket booking. These times are not not set, the actual time may vary in both directions depending on the crowds and weather. The waiting time must be waited in our waiting room. Alternatively, there are still quite a few time tickets for later, with which you can also spend the time elsewhere.

Please do not inquire about this by phone or email, we have no other allotments there, you can only book tickets on the homepage.

No, reservations are not possible.

However, you have the option of buying tickets via our online shop with advance payment / transfer and postage, but ATTENTION: The tickets can and must only be booked for an appointment after receipt. Due to the bank and postal delivery times, it can take up to 1 week from ordering to receiving the tickets, so this route is not suitable for short-term visits.

If you have bought an (e-) ticket for a day that falls between March 16 - May 19, 2020 or November 2, 2020 - May 26, 21, when we were officially closed, you do not need to worry about losing your tickets they will not expire, I promise. You don't have to do anything at first, except pick up the tickets. We have already removed the date link on your tickets and made your tickets into vouchers valid for an unlimited period of time; these can still be redeemed in 2022 or later and will not expire.

We would be delighted if you could visit us at some point. If you have found a new appointment, you can easily book the tickets again on www.miwula.de/vip for the appointment in order to avoid possible waiting times. Of course, you can also come to us spontaneously, but you may have to expect waiting times. Then just bring your tickets back with you.

In the case of tickets for canceled evening events, we automatically remove the date binding and convert them to unlimited vouchers that you can book again at any time for a new available date. Just keep the tickets. If you have a new appointment in mind, you can book it again for the new date at www.miwula.de/vip. Since the places at the special events are limited, a rebooking is mandatory in this case.

Big Tubs & Small Trains take place, tickets can be rebooked. For tickets with a 10% discount, please send an email with your desired date, as you cannot currently book the tickets yourself for an appointment.

The Wunderland at Night and the Culinary Trip around the World take place again. Dates are available until January 5th, 2025, further dates from are planned and will still be published. Please refrain from inquiring about appointments, we will not answer them, please wait until they are published. The tickets remain valid in any case and do not expire.

The case is now quite unlikely, but if it does happen, don't worry about your tickets, they won't expire, I promise. Then you don't have to do anything at all, except to pick up the tickets. We will automatically remove the date link on your tickets and convert your tickets into vouchers that are valid for an unlimited period if this should happen again.

We would be delighted if you could make up your visit to us at some point. If you have found a new date, you can easily book the tickets again on www.miwula.de/vip for this date in order to avoid possible waiting times. Of course, you can also come to us spontaneously, but you may have to expect waiting times. Then just bring your tickets back with you.

Regardless of this, you can also rebook your tickets for another day in advance.

No problem at all, you can simply rebook your tickets for a new date at www.miwula.de/tausch at any time before the validity date or convert them into unlimited vouchers, which you can then book later for a new date. Since we are currently unable to plan well, the latest information is only available a few weeks in advance. You can find more detailed information on our homepage.

This applies to tickets for our special events as well.

The vouchers are not tied to a specific date and can be redeemed at any time, nothing has to be done here, they are definitely valid indefinitely.

To visit the Hamburg Dungeon, you must reserve a date and time free of charge beforehand, go to: https://www.thedungeons.com/ha... and there under the item: Time slot reservation You can use advance booking tickets to make the reservation. Spontaneous visits are currently not possible.

Of course this is possible, the tickets are not personal. Simply pass on the tickets, also electronically.

We would very much regret this and ask you to give it a second thought. Your tickets are definitely valid indefinitely and you can book a new date at any time at

https://service.miniatur-wunderland.com/tickets/change/. Let's hold on to the old saying: Postponed is not canceled.

Should you still want a cancellation, we will respect this in this situation. In this case, please simply reply to your confirmation email and we will have all the data we need. The reimbursement will only be made using the payment method (i.e. exactly the same way as the payment was made, either by PayPal, credit card or bank transfer, no option). We cannot comply with requests for bank transfers. Please do NOT send us any account details or the like, unless we request them in individual cases.

A free cancellation option only applies to tickets valid for the lockdowns from 16.03.-19.05.2020 and 02.11.-26.05.2021.

We will still redeem your tickets after the printed validity. All you have to do is book a new date for the tickets.

Of course, we will also redeem your voucher at a later point in time. Just keep it and bring it with you on your next visit. The vouchers are not tied to a specific date.

We have removed the date of your tickets and set them to “always valid”. You can redeem your tickets with us at any time on any day, just come by and bring the ticket with you.

This only applies to tickets whose date fell on either of the two lockdowns.

We have urged all partners to act as accommodating in this situation as we do and to reimburse you for the tickets. However, since you did not buy the tickets or vouchers from us, you must contact your contractual partner. If your contractual partner refuses, please forward the rejection to us by email: info@miniatur-wunderland.de, we will then find a solution together with you.