Preiser Icon Bauphase Kalender

Visiting Miniatur Wunderland during Covid-19

Dear guests,

special times require special actions. As times are constantly changing, on this page you will always find our currently valid Covid-19 regulations. Please read them carefully before your visit.

Due to new regulations: Vaccinated and recovered guests ONLY (as well children under 16)

We tried everything possible to remain being able to admit unvaccinated, but recently tested visitors, but new regulations by the government require us to only admit Covid-19 vaccinated and recovered guests. We hope that the situation will ease up again soon.

This applies to all persons over the age of 16. Children and young people under the age of 16 are exempt from the rule until at least the end of the year and can visit the Wunderland without vaccination (from Jan. 1st probably under 12). In Hamburg, the new regulation includes dropping social distancing and a higher visitor capacity - everything just like "before". Wearing a medical mask (surgical mask, FFP2 or KN95, no every day mask) it still required in Miniatur Wunderland for everyone from 7 years.

  • Disease symptoms

    If you feel sick on the day of your visit or the days before, a visit to the Wunderland is unfortunately not possible. In this case, we ask you to cancel your ticket (possible up to 48 hours before the original visit date, only the ticket price minus the system fee will be reimbursed), or to postpone your visit: Change your booking here (a change of booking is possible, until the planned visit date, also initially without a new date on an indefinite basis).

    Rebooking
  • COVID-19 proof (from 16 years)

    You only need one of the listed certificates:

    • Vaccination certificate: vaccination book or digital EU vaccination certificate for complete vaccination (depending on vaccine and / or survived COVID-19 infection). You have to be vaccinated with an vaccine, which is approved in the EU.
    • Proof of recovery: positive PCR test, at least 28 days old and not older than 6 months

    All evidence is only valid together with an official photo ID (identity card, passport, driver's license), this must be presented during the inspection and will also be inspected by us.

    Children and adulescents under 16 do not need a vaccination, but we need a proof of the age (passport or student-ID-card)

    Adults from 16 years, who cannot been vaccinated need a medical certificate and a negative COVID-test:

    • negative antigen rapid test: not older than 24 hours, must be from a recognized test center. Self-tests, even if they are certified, are not

      permitted.

    • negative PCR test: not older than 48 hours after sampling (not creation time)

  • Official photo ID (from 16 years) / student ID

    In addition to your Corona proof, please also have an official photo ID (identity card, passport, driver's license) ready for inspection.

    All adults and adulescents have to show a photo ID. Adulescents have to prove the age under 16.

  • General mask requirement (also on days with vaccinated and recovered guests)

    Everyone over the age of 7 is obliged to wear a medical mask (surgical mask or KN95 / FFP2 without valve) without exception. Only children under 7 years of age are exempt, children between 7 and 13 years of age are also allowed to wear an everyday mask, but a surgical mask is recommended.

    • All those who are not ready, or for health reasons, are unable to wear a mask during their visit, we unfortunately have to refrain from visiting and postpone their trip to the wonderland until after COVID-19.

A few tips BEFORE your visit

  • Tickets should be bought online beforehand, payment on site is possible, but there are very, very few remaining tickets with sometimes considerable waiting time, especially during the Christmas holidays.
  • Please arrive here within your booked 30-minute entry slot.
  • There may be short delays at the entrance due to the corona controls. Help accelerate admission by having your Corona proof, your official photo ID and your tickets ready and not having to take them out of your pocket or search for them at the control.
  • You can leave your cloakroom in the entrance area, but there are also a limited number of lockers available.
  • Our bistro is open, the menu can be found here.
  • If you need a COVID-19 test, you can do it in the test center directly at our entrance. The test center is available until at least mid-November.

Do you have any more questions?

Pleas have a look to our COVID-19 FAQ's

  • What is it now? Vaccinated and recovered only or even tested guests?

    Only vaccinated and recovered personen from 16 years (and children and teenagers between 7 and 15) can visit us.

    We tried everything possible to remain being able to admit unvaccinated, but recently tested visitors, but new regulations by the government require us to only admit Covid-19 vaccinated and recovered guests. We hope that the situation will ease up again soon.

    This applies to all persons from the age of 16. Children and young people under the age of 16 are exempt from the rule until at least the end of the year and can visit the Wunderland without vaccination.

    In Hamburg, the new regulation includes dropping social distancing, mask mandates and a higher visitor capacity - everything just like "before". Yet we feel not comfortable with this, therefore wearing a medical mask (surgical mask, FFP2 or KN95, no every day mask) will still be required in Miniatur Wunderland for everyone from 7 years.

  • Do i have to wear a medical mask?

    Very briefly: YES :-) (vaccinated and recovered guests, as well as children under 16 only)

    Here in Wunderland, a medical mask (FFP2 or FFP3 WITHOUT valve, KN95, surgical mask or medical masks of a comparable standard) must be worn during the visit. That is not particularly pleasant, but in this case you are not doing it for yourself, but for the others. So we absolutely have to insist on it. This applies to everyone over the age of 14. Children between 7-13 years of age must also wear a mask, a medical mask (surgical mask) is recommended here, but an everyday mask is also permitted. So-called face shields / face shields are not allowed.

    Unfortunately, all those who are not ready to wear such protection during their visit have to refrain from visiting and postpone their trip to the wonderland until after Corona.

  • I still have tickets / vouchers and would like to use them now, how do I do that?

    Please go to our rebooking page to book your existing tickets for a new date. You will NOT receive any new tickets, your tickets will still be valid. You also don't need the e-mail that you just received in the end. You simply use your old tickets, the date printed is irrelevant, it is only important that these have been rebooked in the system. The display on the screen at the end of the rebooking is sufficient as confirmation! To rebook, please enter the TICKET NUMBER, not the booking number.

    Rebook your tickets
  • I would like to book a backstage tour.

    Guided tours are allowed again, you can book the tour with tickets here.

    If you already have tickets, simply go to ticket booking and simply delete the tickets for entry from the shopping cart. When booking a tour, you do not need to take into account your booked entry time, because with the tour you automatically have preferred entry at any time before your tour without waiting.

    If no English tour is listed, please contact us and we will see, if we can arrange a tour for you.

    Buy your ticket
  • We cannot perceive our visit. What can we do?

    You can either rebook your tickets directly to another date at any time BEFORE the validity date or, if you do not yet know when you can visit us, simply change the tickets to unlimited validity, then they will not expire and can also be used in the next or the year after next or even later. You simply keep the tickets after the change. Since we are currently unable to plan for the long term, bookings can only be made a few weeks in advance.
    Contrary to our terms and conditions, we would also reimburse you for the tickets up to 48 hours before the original visit date, but would ask you not to do this, because we are currently struggling and you would help us a lot if you keep the tickets and simply use them later When the whole mess is over For a refund, please reply to the confirmation email, the refund will always be made in the same way as the tickets were paid for. Please do NOT send us any account details without us asking for it.

    Rebooking
  • I booked the wonderland package at PierDrei, do I have to register in advance?

    No you don't have to. Simply come to us with the tickets to the entrance, you can enter the wonderland at any time, your visit is factored in.

  • I have booked a travel package through Hamburg Tourismus / Hamburg Travel. Do I have to reserve admission?

    If you have booked a travel package (with hotel and tickets) through Hamburg Tourismus and have received a blue wonderland voucher, you do not need to reserve an appointment. These apply exactly as stated on the vouchers.

    If you still have a Hamburg Travel Ticket from the Corona period, when we were closed, please reserve an appointment.

    Make an appointment for Hamburg Travel tickets
  • I have booked tickets through eventim, ameropa, DERtour or TUI, do I have to register them?

    Please reserve an appointment for your tickets on the following page

    make an appointment
  • Is the stay in the Wunderland limited in time or in some other way?

    Your stay is only limited by our opening times, which can be different every day. You will also find the current opening times in the ticket booking above and below. On average, our visitors spend 2.5-3 hours in the exhibition.

    Opening hours
  • Everything sold out in ticket booking, is that really the case?

    Yes that is correct. The demand is currently significantly higher than the supply of tickets.

    We are still holding back quite a few tickets for spontaneous visitors, which can be bought at the cash desk, but only with a sometimes considerable waiting time. You can find our forecast in the ticket booking. These times are not not set, the actual time may vary in both directions depending on the crowds and weather. The waiting time must be waited in our waiting room. Alternatively, there are still quite a few time tickets for later, with which you can also spend the time elsewhere.

    Please do not inquire about this by phone or email, we have no other allotments there, you can only book tickets via the homepage.

  • I don't have any of the possible payment methods, can I reserve tickets?

    No, reservations are not possible.

    However, you have the option of buying tickets via our online shop with advance payment / transfer and postage, but ATTENTION: The tickets can and must only be booked for an appointment after receipt. Due to the bank and postal delivery times, it can take up to 1 week from ordering to receiving the tickets, so this route is not suitable for short-term visits.

    Order with prepayment / bank transfer
  • I bought (e-) tickets for one day in the period March 16-19, 2020 or November 2nd, 2020-26 May 21st, when it was definitely closed. What is happening to it?

    If you have bought an (e-) ticket for a day that falls between March 16 - May 19, 2020 or November 2, 2020 - May 26, 21, when we were officially closed, you do not need to worry about losing your tickets they will not expire, I promise. You don't have to do anything at first, except pick up the tickets. We have already removed the date link on your tickets and made your tickets into vouchers valid for an unlimited period of time; these can still be redeemed in 2022 or later and will not expire.

    We would be delighted if you could visit us at some point. If you have found a new appointment, you can easily book the tickets again on www.miwula.de/vip for the appointment in order to avoid possible waiting times. Of course, you can also come to us spontaneously, but you may have to expect waiting times. Then just bring your tickets back with you.

  • I have booked a ticket for an evening event (Big Tubs & Small Trains 20.05.-30.06.20 and 02.11.20-26.05.21) or Wunderland at Night or Culinary Trip around the World, what happens to the tickets?

    In the case of tickets for canceled evening events, we automatically remove the date binding and convert them to unlimited vouchers that you can book again at any time for a new available date. Just keep the tickets. If you have a new appointment in mind, you can book it again for the new date at www.miwula.de/vip. Since the places at the special events are limited, a rebooking is mandatory in this case.

    Big Tubs & Small Trains take place, tickets can be rebooked. For tickets with a 10% discount, please send an email with your desired date, as you cannot currently book the tickets yourself for an appointment.

    The Wunderland at Night and the Culinary Trip around the World will take place again from December 2021, but exclusively as 2G events (only vaccinated and recovered people, as well as children under 16 years of age), as there is currently no other way to carry out this corona-compliant. During the Night in Wonderland, all masks are compulsory for everyone from 7 years of age. During the culinary world tour, the mask can be removed with the buffet opening in the exhibition. There are initially only a few dates in December, further dates from January 2022 are planned and will still be published. Please refrain from inquiring about appointments, we will not answer them, please wait until they are published. The tickets remain valid in any case and do not expire.

    If you no longer want to visit us as part of the special event, but within the regular opening times, this is possible. However, you cannot exchange the tickets for normal admission tickets yourself, we then have to cancel the tickets for the special event, refund the amount and you would then have to re-book the tickets. Unfortunately, this is not technically possible otherwise. You cannot enter the exhibition with the special event tickets.

    In this case, please reply briefly to your confirmation email, the reimbursement will usually be made in less than 24 hours using the same method as you paid.

    Of course, you also have the option of simply canceling your tickets completely. However, we ask you to remain loyal to us and see whether you can use it later, so that you would help us to survive this crisis. Because even if we open up, we unfortunately continue to make losses, which we can only reduce a little by opening up. Your tickets are stored with us as they can be canceled at any time. So in a few months or later. In this case, too, please reply informally to the confirmation email and the reimbursement will then be made using the original payment method.

    Rebook your tickets
  • What happens when the Wunderland has to close again?

    The case is now quite unlikely, but if it does happen, don't worry about your tickets, they won't expire, I promise. Then you don't have to do anything at all, except to pick up the tickets. We will automatically remove the date link on your tickets and convert your tickets into vouchers that are valid for an unlimited period if this should happen again.

    We would be delighted if you could make up your visit to us at some point. If you have found a new date, you can easily book the tickets again on www.miwula.de/vip for this date in order to avoid possible waiting times. Of course, you can also come to us spontaneously, but you may have to expect waiting times. Then just bring your tickets back with you.

    Regardless of this, you can also rebook your tickets for another day in advance.

    Rebook your ticket or change to valid indefinite
  • I have tickets and want to reschedule my appointment. What can I do?

    No problem at all, you can simply rebook your tickets for a new date at www.miwula.de/tausch at any time before the validity date or convert them into unlimited vouchers, which you can then book later for a new date. Since we are currently unable to plan well, the latest information is only available a few weeks in advance. You can find more detailed information on our homepage.

    This applies to tickets for our special events as well.

    Rebook tickets
  • In addition to the tickets, I have ordered vouchers for a harbor tour, city tour and / or the Hamburg Dungeon. What happens to the vouchers?

    The vouchers are not tied to a specific date and can be redeemed at any time, nothing has to be done here, they are definitely valid indefinitely.

    To visit the Hamburg Dungeon, you must reserve a date and time free of charge beforehand, go to: https://www.thedungeons.com/ha... and there under the item: Time slot reservation You can use advance booking tickets to make the reservation. Spontaneous visits are currently not possible.

  • Can I also give away my tickets or vouchers?

    Of course this is possible, the tickets are not personal. Simply pass on the tickets, also electronically.

    Since we are currently obliged to record the names of all visitors, the new ticket holders would simply have to fill out an entry form at the entrance or register in the LUCA app.

  • I want to cancel my tickets, is that possible?

    We would very much regret this and ask you to give it a second thought. Your tickets are definitely valid indefinitely and you can book a new date at any time at

    https://service.miniatur-wunderland.com/tickets/change/. Let's hold on to the old saying: Postponed is not canceled.

    Should you still want a cancellation, we will respect this in this situation. In this case, please simply reply to your confirmation email and we will have all the data we need. The reimbursement will only be made using the payment method (i.e. exactly the same way as the payment was made, either by PayPal, credit card or bank transfer, no option). We cannot comply with requests for bank transfers. Please do NOT send us any account details or the like, unless we request them in individual cases.

    A free cancellation option only applies to tickets valid for the lockdowns from 16.03.-19.05.2020 and 02.11.-26.05.2021.

    Contrary to our terms and conditions, other tickets can currently only be canceled up to 48 hours before the originally booked date, but only the pure ticket price without the system fee will be reimbursed. After that, only one rebooking is possible up to the booked date. However, you do not have to book a new appointment immediately, you can also change to indefinite / unlimited and book a new appointment later. This must happen BEFORE the booked appointment. After your booked date, the tickets will expire and can neither be rebooked nor reimbursed.

    Rebook tickets or change to vouchers valid indefinite

Tickets from other pre-sale agancies

If you didn't buy your ticket directly from us but from eventim, Hamburg Travel, ameropa, dertour, Tui, Hamburg Tourismus, Pier 3, GetYourGuide or Hamburg Tourist.info, you don't need to be afraid, these tickets won't be available either expired. Here is the information about the individual providers:

  • eventim, Tui, Amerop, Dertour or Hamburg Travel

    We will still redeem your tickets after the printed validity. All you have to do is book a new date for the tickets.

    make an appointment
  • Hamburg Tourismus (Hotel package) or Pierdrei

    Of course, we will also redeem your voucher at a later point in time. Just keep it and bring it with you on your next visit. The vouchers are not tied to a specific date.

  • GetYourGuide or Hamburg Tourist.info

    We have removed the date of your tickets and set them to “always valid”. You can redeem your tickets with us at any time on any day, just come by and bring the ticket with you.

    This only applies to tickets whose date fell on either of the two lockdowns.

  • I want to cancel my tickets / vouchers. How does it work?

    We have urged all partners to act as accommodating in this situation as we do and to reimburse you for the tickets. However, since you did not buy the tickets or vouchers from us, you must contact your contractual partner. If your contractual partner refuses, please forward the rejection to us by email: info@miniatur-wunderland.de, we will then find a solution together with you.

How to contact us

If you prefer, please use the contact form to contact us. If the processing may take some time, please be patient with us, but we will do our best, but not sit around the clock at the computer. You can also call us during the day at +49 40 300 6 800 (Mo-Fr 8am-4pm), but we currently have a lot of calls so you may not get through directly. We don't have a hotline or call center.

Please also check whether your question is not already answered here in the FAQ, you will help us with it. Please believe the information on this page and DO NOT ask if this is really how it is here ... YES, it is exactly the same.

(wenn vorhanden/if existing)

Your message has been sent.

We will respond to your inquiry as fast as possible, normally within 1-2 business days....

All the Best,

The Miniatur Wunderland Team