Miniatur Wunderland Guestbook

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04.12.2009 14:11
Dear All,
I have flown specially to Hamburg from a business trip to southern Europe with the expectation and hope of seeing your amazing exhibit. Despite checking your website 4 weeks ago, asking the Park Hyatt hotel to reserve tickets for me and my wife, incurring the plane, taxi and hotel costs, I show up to the front door only to be told that you closed for two days 4 and 5 December, 2009. I am out of pocket $1200.00 and disappointed. Your 365 a day advertising and web site leaves a lot to be desired. Disappointed, annoyed and out of pocket $1200. Even your website as I write this says you are open with zero wait time. Hope you have courage to post this email.

Comment: Dear William,

when we got the offer to be part of one of Germanys most important TV Shows we were so excited on the one hand. But we were also afraid that the message "we have to close for 2 days" might not reach every visitor. We do say "open 365 days a year" and we never broke this promise the last 9 years. We contacted every single person who had made a reservation. We contacted the newspapers to help spreading the news and we put big ads onto our homepage hoping everyone would read it. We informed all of our partner hotels. Even on the days the exhibition was closed we invited everyone who stood in front of our doors to come in and have something to eat for free. Now we know that we didn´t reach everyone and that there are people who are really disappointed in us even though we tried to take every possible precaution.

We are awefully sorry about your dilemma. On every other day it would have been very charming to read that someone put so much effort into visiting the Wunderland - we only wish you would have chosen another day. We are not sure yet what we will do, but we ask you to send us the bill of the costs you invested into the trip to Hamburg. To be realistic we won´t be able to give you back all the money. But we would still like to think about a solution how we can ease your disappointment - at least a little.

And of course we will publish your comment as we publish every comment. For us it is really important to be credible and to give an authentic picture of how people see the Miniatur Wunderland. We are also thankful to get negative Feedback as well. That is the only way we can learn and see where we stand.
Well enough of who we are and who we would like to be. We do understand that you are angry and we really hope we can arrange something to give this negative experience at least a little positive touch.

We are looking forward to hearing from you soon.

Best regards,
Stephan Hertz

03.12.2009 23:03
hello all
03.12.2009 02:28
Hi
You need to be complimented on what should be a Wonder of the Modern world.
I am determined to see it one day.
Keep up the constructing....your imagination is your limit. :-)
Rob
02.12.2009 12:29
Maravilloso, la visita fue muy agradable y entretenida. La verdad que hay que verlo in situ, la gran cantidad de detalles y numerosas escenas recreadas hacen que quieras volver a verlo una y otra vez,para mi lo mejor de todo fue la visita por Suiza.
Gracias
01.12.2009 17:06
I love your train displays.
27.11.2009 11:21
This brings back memories for me. My 42 year old daughter sent me an image of your railway via facebook for my birthday a few weeks ago. She remembers the many hours spent in our workshop building mountains, tunnels, rivers, forests etc. Her younger brothers were involved and our family were extremely engrossed with our little model railway.
Thirty years have passed and the children have gone, but we have all remembered the wonderful enjoyment of watching the trains go around our very small table in our workshop, which we had built with love and dedication.
To this day, I just love model railways and hopefully one day, finance permitting, we could come to see your remarkable achievement. I took a "journey" via your website on one of your trains through tunnels, mountains and wonderful scenery. Hopefully this will become a reality for us in the future to take that journey.
Thank you for an absolutely wonderful exhibit.
Best regards,
Clare
Sydney, Australia
26.11.2009 20:39
I am very impressed by what I see on the web-site and I definitely plan on visiting, next time I am home in Europe. I am originally from the U.K. (as you will see from my layout http://mike-stevens.fotopic.net/c982142_1.html )and although you do not have a section on the British Isles; it is gratifying to see that your Hamburg train ride does include the sight of a visiting Hogwart's Castle (Marklin version) with a 2 or 3 coach train, passing in the opposite direction.
Please keep up the good work.
26.11.2009 19:12
a most magnificent undertaking, i feel i must get to see the train in the near future.
26.11.2009 02:27
Congratulations for that great job, alwas has been my dream, the scale things like trains, planes, buildings... everything. I`ts something to see for believe. Another dream now... visit you.
25.11.2009 20:15
I have just now read an artikel about your
miniaturland in a swedish paper for retired persons and I was astonished over your presentation of the LKAB ironore mine. First i did not recognaize the building that was shown. I did not work within LKAB but lived in Kirun for 35 Years and had many opportunites to visit the area. Second it must have been more than fourty years since the miners wore transported in lifts. They are used only for transport of iron-ore and have a speed of more than 100km/hour.so it would be letal to try to be ransported in them. Of course you will not pay any attention to remarks from an old man from the unimportant country as Sweden but anyway i could not resist when you present one of the most important companies in this unimportant land in such a missleading Way. Hopng for a swift change in the presentation of LKAB and the town of Kiruna.
Kindest regards
Lars-Johan Hällén
Askvägen 13
53393 Källby
Schweden

Comment: Dear Mr. Hällén,

please allow us to comment your complaint about our presentation of Kiruna Mine, respectively of Miniatur Wunderland as a whole:

As our company name Miniatur Wunderland (engl. Wonderland) implies, we neither claim, nor are we committed to showing our tiny world in a realistic manner or rebuild city maps. There are so many realistic model layouts throughout the world, we wanted to create something different and exciting, and appeal not only to railroad fans, but to the whole population including women and kids. In our layout we tried to integrate many aspects of life: realistic scenes (e.g. the functions of our fire engines), as well as imaginary and magical scenes (e.g. fairies in Norway, Pipi Longstocking in Sweden, or aliens in Area 51), and historic features (e.g. the "Big Boy" still running in America).
And by the way, a delegation of our staff visited Kiruna including Esrange and LKAB, and built this plant conferring with its management. Certainly, we do not intend to offend anyone or to be misleading. We mean to show a lot of love for everyday details, clichees, and most of all we want to put smiles on the faces of our guests. Simply put: It's supposed to be fun!

I suggest, you visit our website at miniatur-wunderland.com to get a better impression of what our company is all about.

With best regards

Miniatur Wunderland

24.11.2009 12:26
hi from australia. my next visit to germany,this place is on the list. just a thought Australia. is very big we also have train,s that travel north to south [approx 3,000 km,s] east to west[ approx 5,000 km,s] maybe an idea to represent some of australia. you may just need a few more thousand square meter,s . best regard,s Roland
23.11.2009 05:03
Outstanding performance. Unfortunately no publications or articles were available in English. Only a DVD which is half in English and half in German. Where can I find out about the technologies used especially the car system but also the use of DCC and computer control on the exhibits.
20.11.2009 17:00
just incredible, can't wait to visit and see in person. Congratulations on this amazing achievement
CDH
19.11.2009 21:11
I learned of your massive project from a friend who e-mailed me photo's. I have always been interested in trains and enjoy reading about them. I wish you weren't so far away. I would so enjoy seeing this "wonder" in person.
18.11.2009 20:14
I received a small preview in an e-mail and my brother researched and found the complete website.
It is unbeliveable!
17.11.2009 15:31
Why is your video as minute as the figures shown in the Wunderland? It was quite hard seeing such a magnificent work of art.
16.11.2009 23:39
I placed an order approx. 2 months ago. I followed the instructions explicity. Everything seemed complete. I have received no DVD, no E-mail and no charge on my credit card. I will attempt once agin on this logon.
15.11.2009 22:23
Das Miniatur Wunderland is Wundershoen!
Wenn ich in Deustchland weider bin, besurche ich Ihre kleine Welt.

Viele Grusse aus America.
12.11.2009 05:09
You have created a work of art, and should be very proud of your achievement. If I ever make it there, I definitely wish to view this in person
11.11.2009 09:09
An awesome achievement. Kudos...
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