Ticket booking & Voucher redemption

First, book only the missing tickets via the ticket booking system. Then, go to www.miwula.de/vip and book your vouchers for the same date, as stated on your vouchers. Booking everything together in one transaction is not possible.

This isn't possible in a single booking. You only book the experience via the website. We've added separate sections for "Backstage Tour (Additional Ticket)" and "Yullbe VR Experience" to the ticket booking process. Here you can purchase experience tickets without admission to the exhibition.

Please note that an admission ticket is always required for a Backstage Tour, as it takes place within the exhibition and is only an add-on to admission.

The VR experience can also be enjoyed without visiting Miniatur Wunderland; there is a separate entrance for it.

As is generally the case, the combined discount for VR experiences is only available when booking the tickets at the same time as the admission tickets. If you are adding VR experiences to existing tickets or vouchers, you must select the regular price.

A voucher cannot be applied to a booking retroactively, and tickets and vouchers are non-refundable.

Yes, that's possible, but you should always expect sometimes very long waiting times 🕒 when buying tickets on-site, especially on days with bad weather. 🌧️☔

You can choose whether you want to buy tickets with a waiting time, which you must spend waiting on-site, or whether you want to buy tickets for a later time slot. We have a very limited number of these available at the ticket counter, even for the next few days.

If you buy tickets in advance, you are guaranteed entry WITHOUT waiting, provided you arrive within your booked time slot 😉😎

No, of course not, that wouldn't make sense. Within your booked entry time, you will naturally have NO waiting time and can enter Wonderland directly. If many guests arrive at the same time, there might be a short queue at the entrance; this would only be a brief delay at the ticket check.

Please help us by only coming to the entrance within your booked entry time. Just because there isn't a queue at the moment doesn't mean everyone can simply go in. That's why we assign entry times.

If you choose tickets with a waiting time on-site, you will need to remain here. However, you don't have to stand; we have a comfortable waiting room where you can sit. We also have a small children's play area. You must remain on-site because things can sometimes move faster if many other guests finish and leave the exhibition. If you don't enter then, you would be blocking other waiting guests.

Alternatively, we also offer time-slot tickets for sale on-site, which allow you to return later. However, this allocation is very limited and sells out quickly, so we recommend arriving very early.

If you are staying at a hotel, please ask at reception. Many (but not all) hotels in Hamburg are connected to our booking system and can issue tickets for you, or you can book one of our hotel packages.

According to the terms and conditions, e-tickets (as is usually the case) are non-refundable and cannot be canceled. However, tickets can be rebooked free of charge at any time before their validity date. If you don't yet have a new date in mind, you can convert your tickets into vouchers with no expiration date by initiating the rebooking process and checking the box next to "I would like to postpone my visit indefinitely." This will be confirmed on the screen and is sufficient.

PLEASE NOTE: If you have also booked experiences (backstage tour or VR), you can only rebook up to 24 hours before the scheduled date. For special events (Night in Wonderland, Culinary World Tour, and Big Ships & Little Trains), this is only possible up to 48 hours in advance.

You will NOT receive an email or any other vouchers afterward. Please keep your tickets, as they are your vouchers. You can then simply use them to book a new date later using the same method and will receive confirmation.

Yes, rebooking is FREE.

• Admission only tickets can be rebooked up to BEFORE the booked date.
• Admission tickets with an experience (backstage tour or VR experience) can be rebooked up to 24 hours before the booked experience.
• Special events (e.g., Culinary Trip around the World, Wunderland at Night, Big Tubs & Small Trains) can only be rebooked up to 48 hours before the event.

Rebooking is only a change of date; the type of ticket cannot be changed (e.g., from admission to a special event).

Discounts are available for children aged 15 years and older (children under 1 meter tall are free but still require a ticket), as well as for the following groups who can book a discounted ticket:

• Students aged 16 and over
• Trainees
• University students
• Voluntary Social Service/Civil Service participants
• Seniors aged 65 and over
• People with severe disabilities aged 16 and over (applies as soon as you have a disability ID card)
• Accompanying persons with carer designation on their disability ID card, or accompanying persons for wheelchair users
• Recipients of unemployment benefits or basic income support

Please present proof of eligibility at the entrance or ticket office.

🧑‍🦽‍➡️ We also have a separate price for wheelchair users.

There is NO discount for veterans or military service (that is not usual in Germany).

Yes, at Miniatur Wunderland, you only pay 19.00 Euro admission upon presentation of your travel agent ID. However, this only applies to the ID holder and not to their companions. In that case, you can book a discounted ticket.

Yes. Hamburg CARD holders pay 21.00 Euros (regular admission) or 12.00 Euros (children up to and including 15 years old) upon presentation of the card. There is no discount on the reduced-price ticket. Tickets with the Hamburg CARD discount are only available upon presentation of the card at our box office; these are not available as e-tickets. In this case, you may currently have to expect a waiting time. A retroactive application of the discount is also not possible.

Yes, there is a separate price for wheelchair users. Otherwise, people with severe disabilities pay the reduced admission price, which applies from the moment you receive a disability ID card. The reduced price also applies to the accompanying person of a person with a severe disability who has a "carer" on their ID card; the accompanying person is not admitted free of charge.

We also have special opening hours exclusively for wheelchair users. You can find more information about our

No, we do not offer a birthday discount.

If a visitor has a "carer" designation on their disability ID card, please also book a discounted ticket for their companion. Unlike state-run museums or public transportation, companions are not admitted free of charge at our institution, as we are a private, not a state-run, venue.

An exception to this is the Wheelchair Evening, where the disabled person and their companion each only need one wheelchair ticket.