Terms & Conditions

§ 1 Area of Application
 

Solely the following general terms and conditions apply for the business relationship between Miniatur Wunderland Hamburg GmbH and the visitor in the version, which at the time of visit is valid. Miniatur Wunderland Hamburg GmbH does not acknowledge any deviating or supplementary conditions of the visitor, unless Miniatur Wunderland Hamburg GmbH has expressly agreed in writing to their validity.
Legally binding declarations can only reach Miniatur Wunderland Hamburg GmbH along the following modes of contact:

Postal address:
Miniatur Wunderland Hamburg GmbH
Kehrwieder 2, Block D
20457 Hamburg
Phone. +49 40 300 6 800 (Mo-Fr 8am-4pm)
Fax +49 (0)40 - 300 6 80 - 99
Email: info@miniatur-wunderland.de
Should these terms and conditions require written form, this requirement is fulfilled by email or fax as well.

§ 2 Admission
The exhibition of the Miniatur Wunderland Hamburg GmbH may only be entered by visitors with valid entry tickets via the marked entrances. The box office tickets entitle the visitor to enter within the time slot printed onto the ticket. The entitlement to visit expires with exiting the exhibition. Our entry fees are inclusive the use of all push button actions in operation and possible film screenings. Taxes are included in the price. Different types of discount may not be combined. People under the influence of drugs or alcohol may be denied access to the exhibition without claim of repayment or partial refunding of the entry fee.

§ 3 Entry Time
Entry without waiting time applies only within the booked timeslot provided on your tickets. Missing this timeslot means that the actual waiting time has to be accpeted and the tickets will be lined up in the virtual queue and called from our waiting area when the waiting time is over.

§ 4 Guided Tours
Guided tours may be postponed without prior notice, rebooked or cancelled. Should a guided tour be cancelled Miniatur Wunderland Hamburg GmbH will refund the price of the tour, but not the entry fee.

§ 5 Online Ticket Purchases
§ 5.1 Area of Application
For all contracts and all orders placed with us for the supply of tickets the following terms and conditions are exclusively valid in relation to the Miniatur Wunderland Hamburg GmbH.

§ 5.2 Conclusion of Contract, Cancellation
The offer for a binding conclusion of contract is made by the customer upon clicking the box „buy now“. Only when Miniatur Wunderland Hamburg GmbH supplies and sends a booking number to the customer a binding contract between the customer and their contractual partner (Miniatur Wunderland Hamburg GmbH as host) will be concluded.
No warranty is given for the accuracy of the data contained on the website of Miniatur Wunderland Hamburg GmbH.
The Miniatur Wunderland Hamburg GmbH is entitled to cancel a customer’s order which has already been given a booking number (unilateral right of withdrawal), should the customer violate specific conditions which have been pointed out in the process of presale or should the customer have been trying to elude these conditions (e.g. breach of restricting the amount of tickets per customer, breach of deed conditions, especially of resale bans, attempt of circumvention by applying and using multiple user profiles, etc.). The declaration of cancellation / resignation can also be implied by crediting the amounts paid.
The § 346 (and following) German Civil Code apply in the aforementioned right of withdrawal with exclusion of § 350 German Civil Code.

§ 5.3 Price Components and Payment
The payment process is carried out by BS PAYONE GmbH and possible with all online offered payment methods. Taxes (VAT) are included in the price. The total price of the order including all fees is due for immediate payment according to contract. 
If necessary service and shipping costs may be charged in the Internet order which may vary depending on the event. These costs will be listed in your shopping cart and there will be no further undeclared costs.

§ 5.4 Cancellation and Return Rights
Since the Miniatur Wunderland Hamburg GmbH is offering services from the field of recreational activities, especially tickets for events, the conditions of a distance selling contract according to §312g German Civil Code are not fulfilled. This means there is no entitlement to revocation and return. Every order of entry tickets is therefore binding according to 5.2. after confirmation by the Miniatur Wunderland Hamburg GmbH and binds the customer to accept the tickets and pay for the order. 

§ 5.5 Limitations of Liability, Exclusion of Claims under certain Breaches of Duty
The Miniatur Wunderland Hamburg GmbH is in any case liable according to the Product Liability Act for intentional or grossly negligent damages caused, fraudulent concealment of defects, as well as for damages resulting from injury to life, limb or health. The liability for damages arising from breach of warranty is equally unlimited.
For breach of contractual obligations (so-called cardinal obligations), which is based only on ordinary negligence, the Miniatur Wunderland Hamburg GmbH is liable limited to replacement of the foreseeable, typical damage.
In addition to cases named in paragraphs 1 and 2 above the Miniatur Wunderland Hamburg GmbH is not liable for damages caused by simple negligence.
The entitlement of the customer, to distance themselves from the contract due to a breach of duty which the Miniatur Wunderland Hamburg GmbH is not responsible for and which does not consist of a defect in goods, is excluded. As far as the liability of the Miniatur Wunderland Hamburg GmbH is excluded or limited by the preceding paragraphs, this also applies to the liability of its vicarious agents.
 

§ 6 Exhibition / Liability
Individual areas of the exhibition may be turned off without prior announcement, due to repair or other technical problems, In case of malfunction, partial malfunction or deactivation of individual or all areas of the exhibition or push button actions due to force majeure such as power failure, thunderstorm and flooding as well as service and repair work, there is no entitlement to repayment or partial repayment/ reduction of the entry fee.

§ 7 General Safety Regulations
Dogs are welcome guests, but must be held on a leash at all times. Moreover, the Dogs Regulation of the City of Hamburg applies in its current version. It is in the interest of hygiene that dog owners bring with them a provision for the removal of dog waste. Other pets may not be brought to the exhibition.
The fire regulations in the exhibition must be followed. Especially forbidden is the kindling of fire. Smoking in all parts of the building, waiting areas and restaurant, is not permitted with an exception of the specifically designated smoking areas.
In the interest of conserving the exhibition for all guests, visitors should not touch the exhibits.
The possession and carrying of weapons or dangerous objects (handguns, knives, chains, knuckle dusters, etc.) is prohibited throughout the entire exhibition.
It is in your personal interest to follow the instructions of the personnel of the exhibition.
Wanton noise and the noisy operation of musical devices are prohibited.
Our exhibition is monitored and video recorded for safety reasons.
It is mandatory to wear outer wear and shoes.
It is prohibited to bring alcoholic beverages into the exhibition.

§ 8 Notification of Claim
All facilities within the exhibition are regularly serviced and monitored. Should you nevertheless come to harm through no fault of your own, please report the claim before leaving the exhibition at the shop, the control room or, during an event, with the event management. Please report the incident as well, should it be foreseeable, that an event could lead to a later claim.
A damage claim is excluded if the damage is reported following the exit of the exhibition.

§ 9 Local Purchases
The provisions of the civil code apply.

§ 10 Final Clauses
The laws of the Federal Republic of Germany shall apply exclusively.
The sole place of fulfillment for delivery, performance and payment is Hamburg if the customer is an entrepreneur according to §14 of the German Civil Code.
If the customer is a merchant, the exclusive (including international) jurisdiction for all disputes arising directly or indirectly from the contractual relationship is Hamburg. In case of trans-border contracts this also applies to non merchants. The Miniatur Wunderland Hamburg GmbH reserves the right to appeal to any other court with international jurisdiction.

Should any of the above clauses be invalid, this shall not affect the validity of the remaining provisions. The invalid provision will be replaced by a provision the parties would have agreed on had they known of the ineffectiveness.
 

Status: Nov. 27th 2019

Declaration of Consent for Participation in YULLBE Wunderland
I hereby confirm that I have taken note of the applicable terms of use and safety regulations of YULLBE Wunderland and that I will comply with them. I am aware that participation is at my own responsibility and at my own risk.
Despite extensive safety measures, injuries or health impairments cannot be completely ruled out. I confirm that I am in a state of health – both physically and mentally – suitable for participation, and that in case of any uncertainty I have sought advice in advance. We explicitly advise participants over the age of 65 against taking part.
I am aware that in the event of technical problems, feeling unwell, or if anything seems unusual or dangerous to me, I must immediately inform the staff and stop moving at once.
Important: If the image in the virtual world does not move along with you even though you are moving, or if anything appears unusual or strange, please stop immediately and inform the operator. Continuing to walk on your own in such situations can lead to injuries.
I undertake to follow the instructions of the staff at all times and to show consideration for other guests.

§ 1. Scope of Application

(1) These Terms & Conditions, as rules of use, apply to visitors of YULLBE Wunderland at Sandtorkai 33, 20457 Hamburg. YULLBE Wunderland is a virtual reality attraction for the whole family. The operator of YULLBE Wunderland is Miniatur Wunderland GmbH, Kehrwieder 2-4, 20457 Hamburg (hereinafter "Miniatur Wunderland" or "we").
 

(2) The version of the rules of use valid at the time of the visit to YULLBE Wunderland shall be authoritative.
 

§ 2. Eligibility to Participate
 

(1) A valid ticket is required to participate in YULLBE Wunderland. Tickets are issued for a specific day, a specific time, and a specific experience.
 

(2) Participants will only be granted access to YULLBE Wunderland upon presentation of a valid ticket at the entrance. Tickets can be purchased in the Miniatur Wunderland online ticket shop and on site.
 

(3) We recommend arriving at the location 20 minutes before the booked time. Waiting times may occur on site. In the event of a no-show, a refund is excluded. In the event of late arrival, participation cannot be guaranteed.
 

(4) If an early or temporary closure of YULLBE Wunderland is necessary for technical, organizational, operational, or weather-related reasons for which Miniatur Wunderland is not responsible through intent or gross negligence, there is no right to a full or partial refund of the ticket price.
 

(5) Depending on the chosen experience, participation is possible alone or as a group of up to eight people. Empty spots will be filled with other players.
 

(6) Children aged 6 and above may participate in YULLBE Wunderland, provided that express permission from their legal guardians has been given. Without such permission, participation is only possible from the age of 14. In addition, the following mandatory age restrictions apply to the individual experiences: For the PRO Experience, guests under 8 years of age and over 65 years of age are excluded. For the GO Experience, guests over 85 years of age are excluded from participation.
 

(7) The commercial resale of tickets for YULLBE Wunderland is not permitted.
 

§ 3. General Safety Regulations
 

(1) The instructions of Miniatur Wunderland staff must always be followed in your own interest.
 

(2) All participants are required to behave correctly and appropriately. Disturbance of public order, willful destruction or soiling, improper behavior, impairment of other participants or of operations, use of verbal or physical violence, insults, abuse, disregard of the rules of use, etc. will cause Miniatur Wunderland to take appropriate measures such as expulsion, filing of criminal charges, or similar. Miniatur Wunderland also reserves the right to expel participants whose behavior suggests that they could endanger or disturb themselves or other persons from YULLBE Wunderland without compensation.
 

(3) The fire safety regulations at YULLBE Wunderland must be strictly observed. Smoking in the building and waiting area is prohibited. Please be considerate of others.
 

(4) Persons who are heavily under the influence of alcohol or under the influence of drugs are excluded from participation.
 

(5) Bringing large quantities of alcohol or high-proof alcohol, as well as the possession or consumption of illegal narcotics and any paraphernalia for their consumption, is prohibited and will be punished accordingly. This also applies to bringing medical cannabis products suitable for consumption by smoking, unless their possession and the necessity of carrying them can be proven by a medical prescription.
 

(6) The possession and carrying of weapons, imitation weapons, or dangerous objects, such as firearms, sharp/pointed knives, chains, brass knuckles, pepper spray, stun guns, tools, large scissors, wires, crossbows, bows and arrows, blowguns, slingshots, baseball bats, fireworks or other pyrotechnic items, as well as any kind of discriminatory, violence-glorifying, or anti-constitutional objects, etc., is not permitted on the premises of YULLBE Wunderland.
 

(7) Entering the marked set, backstage, and supply areas is not permitted. Barriers, fences, and walls may not be climbed over.
 

(8) All visitors are required to dress correctly and appropriately. Wearing tops and shoes is required.
 

(9) Dogs are not permitted to enter YULLBE Wunderland.
 

§ 4. Participation Requirements
 

(1) Participation in YULLBE Wunderland requires good physical condition and takes place at your own responsibility and at your own risk. The safety devices must be used and the safety regulations must be complied with.
 

(2) For safety reasons, persons suffering from photosensitive epilepsy or similar conditions are excluded from participation. In addition, guests with pacemakers are unfortunately excluded from participating in the PRO Tour. Furthermore, we are currently unfortunately not yet able to offer participation for wheelchair users.
 

(3) Participants are obliged to assess their own state of health before participating, to inform themselves about risks, and to take note of and comply with the rules of use and access as well as the safety rules and regulations. Miniatur Wunderland is entitled to exclude individual persons from use for safety reasons, e.g. due to height, physique, physical or mental limitations, permanent or temporary disabilities, pregnancy, etc. An exclusion for safety reasons does not constitute discrimination, but serves solely to protect the health and safety of the participants.
 

(4) Participants are asked to always exercise the necessary care, particularly when putting on the equipment. The instructions of Miniatur Wunderland staff must always be followed. In the event of non-compliance or willful disregard, the person concerned will be excluded from participation. In the event of a violation or in the case of repetition, the person may be expelled from the participation location. There is no entitlement to compensation in this case.
 

(5) The participant must immediately inform staff if there are any problems, in particular technical problems with the equipment.
 

§ 5. Video Surveillance, On-Ride Photo and Video Recordings, Filming, and Photo Shoots
 

(1) YULLBE WUNDERLAND is under video surveillance. The surveillance serves the safety of visitors and staff as well as the protection of the facilities and equipment.
 

(2) During the 30-minute YULLBE PRO Tour, photos are taken during the experience in the sense of a "snapshot" documenting the VR experience, which the visitor using the VR attraction can receive as a "souvenir" in the exit area after the end of the tour.
By participating in a 30-minute PRO Tour, the visitor hereby agrees to this and consents, without remuneration, to the production of photos of their person during the tour. This consent, granted for the purpose of exclusive sale to the entitled visitor, also covers the short-term storage of the photo or video as well as the display of the photo or video, shortly after use of the attraction, on monitors or similar devices along with an order number required for purchase.
We ensure that the sale and delivery of these photos and videos are made only to the respective entitled visitor and that no delivery to third parties takes place. After completing the ride, every visitor has the option of requesting the immediate deletion of the photo or video depicting them from our staff in the exit area of the attraction, which will then be arranged without delay. Photos and videos that are not purchased will be deleted at the end of the respective calendar day.
 

(3) Personal photo and film recordings for private purposes are permitted, provided that other guests are not impaired or disturbed by them. Professional photo and film recordings with commercial intent, as well as live streaming via any online platforms, are only permitted with prior written approval. Please contact the corporate communications department of Miniatur Wunderland in advance for this purpose.
 

§ 6. Participant Checks
 

(1) Every participant who wishes to enter the YULLBE Wunderland building expressly agrees to voluntarily submit to a possible check by Miniatur Wunderland staff in individual cases. The instructions of the staff must be followed without restriction; otherwise, entry will be denied. The security service deployed is entitled to check persons as to whether they pose a security risk due to alcohol/drug consumption or the carrying of weapons or dangerous objects. Every participant expressly agrees that their items of clothing and any containers carried may be searched for this purpose.
 

(2) The security service is entitled to deny access to the premises to persons who pose a security risk.
 

(3) The same applies to persons who refuse to consent to the search of their clothing and any containers carried. The staff are furthermore entitled to confiscate those items that are not in accordance with the above paragraph, such as drugs, weapons, etc.
 

(4) The staff are also entitled to carry out such checks on persons who are already inside the building.
 

§ 7. Parking
 

(1) The rules and signs of the German Road Traffic Regulations (StVO) apply in our parking areas.
 

(2) Visitors of YULLBE Wunderland park their vehicles in the designated visitor parking area.
 

(3) To ensure the smooth flow of traffic, the instructions of our staff in the parking areas must be followed precisely. Vehicles may only be parked within the designated parking spaces. If a vehicle is not parked properly and traffic is obstructed as a result, Miniatur Wunderland will be forced to have the vehicle towed at the owner's expense and risk.
 

(4) The areas designated for parking are not monitored by Miniatur Wunderland. A parking fee is therefore only charged for the provision of a parking space and not for the guarding of the vehicle. Participants are asked to ensure that doors, trunk, windows, and sunroof are closed when leaving their vehicle. They are also asked, in their own interest, not to leave any valuables visible in the car. Likewise, no animals may be left behind in the vehicle.
 

(5) Miniatur Wunderland is not liable for theft or damage to a vehicle caused by third parties. This also applies to damage caused by storm, fire, hail, explosion, and other extraordinary events. Any damage that, in the opinion of the person affected, was allegedly caused by Miniatur Wunderland staff must be reported to our staff immediately after its discovery and, if possible, during the visit, insofar as this is reasonable. However, Miniatur Wunderland is only liable for any fault of its staff in cases of intent or gross negligence.
 

§ 8. Limitation of Liability
 

(1) Miniatur Wunderland is liable for all damages caused by a culpable breach of an essential contractual obligation by Miniatur Wunderland or Miniatur Wunderland staff, or which are attributable to gross negligence or intent.
 

(2) The instructions of Miniatur Wunderland staff must be followed at all times without exception in order to ensure safety.
 

(3) In the event of a breach of an essential contractual obligation through simple negligence, liability is limited to the foreseeable damage typical for the contract.
 

(4) Liability for injury to life, body, or health, as well as liability under the Product Liability Act, liability for fraudulently concealed defects, and liability in the case of the assumption of a guarantee for the quality of an item, remain unaffected by this.
 

(5) Miniatur Wunderland is not liable for items handed over to Miniatur Wunderland staff or otherwise placed or deposited on the premises. No liability is assumed for items (for example, mobile phones, jewelry, cameras, items of clothing, etc.) that are damaged, destroyed, or lost during participation in YULLBE Wunderland.
 

§ 9. Right of the Premises Owner (House Rules)
 

Miniatur Wunderland is entitled to expel persons who violate the rules of use at its own discretion and without compensation.
 

Version: August 2026, subject to change.