Procedure in case of a medical emergency

The first seconds after an accidents or an emergency may be the most important! This applies not only to road traffic or accidents in domestic areas but also to the workplace or a medical emergency in the Miniatur Wunderland.

This is the reason why working organizations oblige companies to train employees in first aid. The employees have to do a course, just like driving learners, and are trained how to react and what measures to take in case of an emergency.

In the Miniatur Wunderland many employees are also regularly trained in first aid. Additionally, certain subjects especially tailored to Wunderland’s everyday life are trained and excercised in evening trainings. Here the participants get the know-how to detect emergencies and efficiently take first steps if necessary. The Wunderland employees have well chosen and high quality equipment available which they learn how to handle properly during the course. Besides standard equipment, the Miniatur Wunderland has a defibrillator (see photo) which has been purchased by the management for life-threatening (heart) emergencies and which is operated by extra trained employees. Due to the high motivation and the interest in first aid, more than 40 employees are trained which is much more than the required 5% of employees.

Not only our team but also the visitors of the exhibit benefit from those well trained first aid helpers. And observer should realize that the compulsory security for employees becomes a special and well-meant service for visitors in this context.

Visitors, from different age groups by the way, make use of our first aid offer again and again. Some examples are the fast and purposeful help in situations of faintness or critical circulation, the competent assistance after small accidents or the psychological supervision of affected visitors.

Naturally, not only our helpers are relieved when a visitor has soon recovered after a weak circulation and is able to continue the visit. A couple of serious illnesses have been successfully transferred into competent hands of Hamburg’s emergency medical services.  

The first aid helpers have no measure for the tears of our smallest visitors when leaving the exhibit – but often a promise of the parents to come back soon helps.